Refund & Cancellation

1. Cancellation Policy

For standard collection items, you may cancel your order within 24 hours of purchase for a full refund. For bespoke or custom-designed pieces, once the design has been approved and production has started, cancellations are not permitted.

2. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-returnable items:

• Custom products (such as special orders or personalized items)
• Jewellery that has been resized or altered by a third party
• Earrings (for hygiene reasons)

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

4. Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. Contact Us

For more information about our refund and cancellation policies, please contact our concierge team at contact@glintoragems.shop.